#9200 – WordPerfect® Licensing Errors

The WordPerfect® License Manager determines the number of users that can run concurrent sessions of WordPerfect. The License Manager controls the number of user sessions running across networks using one of two Internet protocols: TCP and UDP.

At the time of the installation, WordPerfect creates a license.dat file in the shlib10 directory. When you start WordPerfect, it reads the license.dat file to determine certain information about your system, including your host system and the number of concurrent users you are licensed for. If any of this information is incorrect or corrupt it could result in licensing errors.

Troubleshooting Steps:

First, make sure that you have TCP/IP running. If TCP/IP is not running, you will have problems running the WordPerfect License Manager. If TCP/IP is running, follow these steps and then try starting WordPerfect. If you get a message back after this step that says that the WP License Manager is started, try going into WordPerfect. If it returns a message saying that it is still unable to start the License Manager, then proceed with the following steps. The License Manager should start at this point. Go into WordPerfect as Root and as a User. If an error still occurs, try these last two steps: Now try running WordPerfect, being sure to launch as Root and as a User.

If you still have problems after following all of the above steps, please contact Corel's Technical Services at (613) 274-0500.