#9200 – WordPerfect® Licensing Errors

The WordPerfect® License Manager determines the number of users that can run concurrent sessions of WordPerfect. The License Manager controls the number of user sessions running across networks using one of two Internet protocols: TCP and UDP.

At the time of the installation, WordPerfect creates a license.dat file in the shlib10 directory. When you start WordPerfect, it reads the license.dat file to determine certain information about your system, including your host system and the number of concurrent users you are licensed for. If any of this information is incorrect or corrupt it could result in licensing errors.

Troubleshooting Steps:

First, make sure that you have TCP/IP running. If TCP/IP is not running, you will have problems running the WordPerfect License Manager.

• At a terminal prompt, type: rlogin
  
  If this prompts you to enter a password, then TCP/IP is running.

If TCP/IP is running, follow these steps and then try starting WordPerfect.

• Login as Root. User accounts will have insufficient permission.
  
  
• Type the following:
  
  cd /<path to shbin10>>/shbin10
  
  ./wplicense -s
  
  
• If it returns an error indicating that it is unable to start wplicense, then type:
  
  ./wplicense -k
  
  
• Next, type the following to run through a script. (Hint: Always answer “Yes” when asked if you want to change your hostname, even if the Hostname is correct.)
  
  ./wplicense -s

If you get a message back after this step that says that the WP License Manager is started, try going into WordPerfect. If it returns a message saying that it is still unable to start the License Manager, then proceed with the following steps.

• Type the following command:
  
  cd /<path to shlib10 directory>/shlib10
  
  
• Verify the contents of the license.dat file by entering this command:
  
  more license.dat
  
  Read through the file and make sure that everything sounds correct. (Hint: If the feature line indicates “Demo” instead of a license number, that version is unsupported.)
  
  
• Verify the permissions of the file to make sure that Root owns the file. Type the following:
  
  ls -al license.dat     lists the permissions of the file
  
  chmod 644 license.dat
  
  cd /<path to shbin10 directory>/shbin10
  
  ./wplicense -k
  
  ./wplicense -s

The License Manager should start at this point. Go into WordPerfect as Root and as a User. If an error still occurs, try these last two steps:

cd /<path to shbin10 directory>/shbin10

./wplicense -e  this time when you run the script, increment the TCP/IP address by 5

./wplicense -s

Now try running WordPerfect, being sure to launch as Root and as a User.

If you still have problems after following all of the above steps, please contact Corel's Technical Services at (613) 274-0500.