#9207 - Files Not Printing from WordPerfect® for Linux®/UNIX

Before a WordPerfect® print job can be passed off to the printer, it must first be run through several different processes, be spooled by the UNIX spooler and formatted with codes specific to the printer. One of the other steps it must go through is that a temporary copy of the file is written to the /tmp and /tmp/wpc-<hostname> directory.

After printing, the temporary file should be deleted out of these directories automatically. If the files are not being deleted and are beginning to back up, eventually nothing will be able to print from WordPerfect.

Troubleshooting

If you cannot print from WordPerfect (the jobs are queuing up but nothing is printing), use the following steps:

First go into WordPerfect and send a simple test print job. Once the job is sent, go into the print control (File, Print, Printer Control). Check if there are any errors from the print jobs that are stuck there.

The most common errors to look for are: If either of these errors occur or if there is nothing displayed in the Printer Control, proceed with the following cleanup routine:
If the printer has never worked previously, then set up the printer again from scratch.

If the printer was working previously but recently stopped printing, exit out to the Linux®/UNIX prompt as Root.

Try printing from the system level:

lp -c -d <destination> /etc/group (use for all platforms other than AIX)
qprt -c -dp -j0 -J! -Z! -P <destination>    (use for AIX platform only)

If you can print from the system level, then proceed with the next step. If you are unable to print from the UNIX prompt, there is a problem within the system and the system administrator should be contacted to resolve this issue.

cd /< path to shbin10>/shbin10

./wpexc51 -k    (For WordPerfect 5.1)

./wpexc60 -k   (For WordPerfect 5.2+/6.0)

./wpexc -k    (For WordPerfect 7.0/8.0)

cd /tmp/wpc-*2

pwd

rm *

rm .*

cd /<path to shbin10>/shbin10

./wpexc51 -s    (For WordPerfect 5.1)

./wpexc60 -s    (For WordPerfect 5.2+/6.0)

./wpexc -s      (For WordPerfect 7.0/8.0)

Go back into WordPerfect and try printing as Root and as a User. If you still cannot print, run the following alternate clean-up routine.

Before proceeding, all users must exit WordPerfect. Do not proceed until you are sure that all users have exited WordPerfect.

Log onto the system as Root.

cd /<path to shbin10>/shbin10

./wpexc51 -k   (For WordPerfect 5.1)

./wpexc60 -k   (For WordPerfect 5.2+/6.0)

./wpexc -k   (For WordPerfect 7.0/8.0)

cd /tmp

pwd

rm _w*

rm wp*

rm -r wpc*

cd /<path to shbin10>/shbin10

./wpexc51 -s   (For WordPerfect 5.1)

./wpexc60 -s   (For WordPerfect 5.2+/6.0)

./wpexc -s   (For WordPerfect 7.0/8.0)
Go back into WordPerfect and try printing from the Root account and from a User account.